How will the preservation affect the color of my flowers?
Most flowers may change color  during the preservation process.  White roses and other white flowers will preserve a more alabaster-yellow tint. Red roses and some other red flowers will preserve darker red .The black baccara rose will preserve black. Calla lilies preserve very well.  The white can turn from alabaster to light yellow. Stargazer lilies preserve  very well also.  The  pink will turn lighter lavender.  Some very soft pink roses turn into a soft beige. Most flowers change during the preservation a few shades darker. Also, flowers may shrink somewhat during preservation. 
 

What should I do before you receive the flowers from me?
A successful preservation depends on many things, such as how the flowers are treated before they get to the florist and then into the hands of our flower preservationists.  The fresher and better the flowers,  the better the result.  It is important to keep all flowers cool in the refrigerator, and in water or on a moist oasis.  Any brown spots or fungus will show up more after preservation.  DO NOT put flowers in a freezer or otherwise allow them to freeze. Flowers can get damaged by to much handling, laying them down on their side, lack of water, heat, or freezing.


What if my flowers are in poor condition by the time my event is over?  Are you able to repair my arrangement?
We will replace damaged flowers with fresh flowers that can be provided by your florist or from your other arrangements from the event. We can also order them totally fresh if needed.  The price of the replacement flowers will be the marked value at the time of ordering.


How do I know these are my flowers and bouquet when they are finished?
Every flower arrangement and other items we receive to be preserved will photographed, cataloged, and registered. This ensures your order will be kept separate from other orders, and will be properly preserved according to your specifications.  All ribbons will be cleaned or replaced with clean fresh ribbon.


How do I get my flowers to you, and how do you return them to me?
We have convenient pick up and delivery service in some areas, please contact us to make arrangements.  We also offer shipping arrangements that will keep your items safe.


How do you preserve the flowers?
Our preservation process is a natural process that extracts the moister and keeps the colors vibrant and as true as possible, and also maintains the natural shape of the flower.


What if the wedding or event happened a long time ago?
We can recreate any bouquet or arrangement if you provide a picture or list of flowers that were used.  We will order the flowers fresh, redesign the bouquet, and preserve it.  Flower preservation makes for a great Birthday, Wedding, Anniversary, or Christmas gift!


How soon do you need the flowers?
We need your flowers as soon as possible after your event.  Make arrangements early with us before your event for pickup at the reception or other location.  We work with your coordinator or florist.  We also provide easy overnight shipping instructions and a shipping kit if needed.


How soon do you need non-flower items to be encased?
We need the keepsake items as soon as possible to select the proper size of encasement.  You may send your items to us in the mail, or we can pick them up in many locations.  Please make sure to insure them if shipping.  Always call us first and make arrangements with us before shipping anything.


How long will the preservation take?
The preservation process can take from 2 to 12 days depending on the flowers.  If you made your encasement choice early, you could have your finished product in 2 to 3 weeks.  During active wedding seasons, it may take longer.  Rush orders are available for an extra charge.


Could I keep flowers without an encasement after they are preserved?
No!  Preserved flowers are fragile and will absorb moisture, fungus, and insects without a sealed encasement.  Your flowers could be destroyed in a few days with high humidity.  We recommend the investment of a high quality encasement in order to enjoy your flowers as a cherished keepsake for generations to come.


How long do the preserved flowers last?
We provide UV protected encasements and conservatory style glass.  Make sure to keep the encasement out of direct sunlight, hot lamps, and humid moist environments.  Your keepsake will last for decades.  All keepsakes will antique over time.  Aging can change the colors just as in any artwork.  We treat and seal all encasements to retain the best colors as long as possible.  There are no guarantees against scratches,  fading, or damages.


What if I am not pleased with the finished encasement?
We make every effort to please out customers.  If there is anything you do not like, we try our best to correct it within reason.  All alterations to the keepsakes must be reported within 3 days of receipt of the finished product.  If problems cannot be resolved, the keepsake must be returned and charges will be refunded, less the initial deposit, down payment, shipping fees, handling fees, and pickup fees.  There is no guarantee of refund after 3 days of receiving the encasement.


How do I care for my encasement?
Clean it with a cloth.  Do not use any harmful chemicals.  Keep it away from direct sunlight, hot lamps, and moisture.


What can be encased?
Your imagination is the limit! 

For weddings, other than the boutique, here are some examples:  engagement photos, garter, cake toppers, utensils, boutonniere, programs, invitations, newspaper clippings, poems, veil, shoes, tiara, jewelry, tie, gloves, purse, pillow, and more!

For new baby:  pictures, rattles/toys, birth announcements, outfits, memorabilia, etc.

For anniversaries:  wedding pictures, current pictures, honeymoon items, gifts.

Tributes:  photos, favorite personal items, flowers...

Graduation:  photos, cap, gown, diploma, awards, etc.

Baptism/Christening:  photos, documents, gown...

Birthdays:  photos, flowers

Prom/Dances:  Flowers/boutonniere/corsage, pictures, invitations, cards, tickets, dress, shoes, etc

Other Items:  civil war items, plates/dishes, arrow heads, jewelry, toys, letters, clothing, baseball...


How do we get started?
We require a $100 non-refundable deposit, and 50% downpayment after choosing the encasement.  This goes towards your final bill.  It is a good idea to make the deposit a few weeks before your event.  We also require a pick-up fee (if you use our local pick-up service).  Your deposit ensures a time and place is reserved for your pickup, and a timely place in line for preservation.  At this time, we also give you access to information and help you make a final selection on an encasement.


How is my product returned to me?
We offer local delivery service, or UPS shipping.  Shipping costs vary based on encasement size and your location.  Local pickup and delivery is normally $30.  You must notify us in writing if you need to use a different address for shipping than what we have on file for you.  After completion, we will hold the products for one month if you have not made arrangements for delivery or shipping.  After one month, a $20 storage fee per month applies.  After 3 months, the products become property of Lasting Legacies, and your keepsake items are disposed of.